cv66l Privacy Policy — How We Handle Your Personal Data

01 Introduction

cv66l ("the Platform", "we", "us", "our") is committed to safeguarding the privacy and personal data of every individual who accesses or uses our online betting and casino services. This Privacy Policy sets out the principles and practices that govern how cv66l collects, stores, uses, discloses, and protects your personal information when you interact with our platform at https://cv66l.io.

This policy has been drafted in clear, plain English to ensure that all players, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh, can understand precisely how their data is handled. Where technical or legal terminology is used, we have provided plain-language explanations alongside it.

This Privacy Policy should be read in conjunction with the cv66l Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions that affect your relationship with cv66l and the manner in which we process your information.

02 Data Controller

For the purposes of this Privacy Policy, cv66l acts as the data controller in respect of all personal data collected from players using the platform. As data controller, cv66l determines the purposes for which personal data is processed and the means by which that processing takes place.

If you have any questions about how your personal data is being processed, or if you wish to exercise any of your data rights as described in Section 11 of this policy, you may contact our dedicated data protection contact at [email protected]. We aim to respond to all data-related enquiries within 5 business days of receipt (Bangladesh Standard Time, UTC+6).

03 Personal Data We Collect

cv66l collects the following categories of personal data from players, depending on the nature of their interaction with the platform:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued identity document
• Date of birth (for age verification purposes — minimum age 21)
• Residential address, including city, district, and postal code
• Mobile phone number (used for account security and support)
• Email address (used for account communications and notifications)
• National identity card (NID) number or passport number (collected during KYC verification)

3.2 Financial Data

• Mobile financial service account details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Bank account name and account number for bank transfer transactions (Dutch-Bangla Bank, City Bank, BRAC Bank, and others)
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method identifiers
• All figures are denominated in Bangladeshi Taka (৳)

3.3 Account and Activity Data

• Username and encrypted account credentials
• Betting history, including sports markets selected, stake amounts in ৳, odds accepted, and outcomes
• Casino and slot game session data, including games played, session duration, and game results
• Bonus and promotional participation history
• Customer support interaction records, including live chat transcripts and email correspondence

3.4 Technical and Device Data

• IP address at the time of registration and at subsequent login events
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Referring URL and exit URL
• Session timestamps and platform navigation data
• Cookie identifiers and similar tracking technologies (see Section 8)

3.5 KYC Verification Data

• Scanned copies or photographs of government-issued identity documents
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Selfie or liveness verification images where requested as part of enhanced due diligence

04 How We Collect Your Data

cv66l collects personal data through the following channels and methods:

• Direct submission: Data you provide when completing the account registration form, updating your profile, submitting a withdrawal request, or contacting support.
• Automated technical collection: Data gathered automatically when you access the platform, including IP addresses, device identifiers, and session behaviour, collected via server logs and cookies.
• KYC and verification processes: Documents and images submitted voluntarily by players to satisfy identity verification requirements.
• Payment processing partners: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banks when deposits or withdrawals are processed.
• Third-party game providers: Game session and result data transmitted to cv66l by licensed software providers including Pragmatic Play, Evolution Gaming, JILI, NetEnt, and others.
• Fraud prevention and risk tools: Data received from third-party service providers used to assess account risk, detect fraudulent activity, and verify player identity.

05 Legal Basis for Processing

cv66l processes your personal data on the following legal grounds:

06 How We Use Your Personal Data

cv66l uses the personal data it collects for the following specific purposes:

6.1 Account and Service Delivery

To create and maintain your player account, authenticate your identity at each login, process deposits and withdrawals in ৳, deliver game services and betting markets, and communicate essential account information including transaction confirmations and security alerts.

6.2 Verification and Compliance

To verify that you meet the minimum age requirement of 21 years, to complete KYC checks as required, to detect and prevent fraud, money laundering, and other prohibited activities, and to comply with any applicable legal or regulatory obligations that cv66l is subject to.

6.3 Responsible Gaming

To monitor account activity for indicators of problem gambling behaviour, to enforce player-requested deposit limits, loss limits, cooling-off periods, and self-exclusion requests, and to proactively contact players where our monitoring tools identify patterns of concern. The use of personal data for responsible gaming purposes is a core platform commitment.

6.4 Customer Support

To handle support enquiries received via live chat, WhatsApp, or email; to maintain records of interactions for quality assurance; and to investigate and resolve formal disputes in accordance with the cv66l Terms & Conditions.

6.5 Platform Security

To protect player accounts from unauthorised access, to detect and investigate suspicious login activity, to enforce the single-account rule, and to prevent the use of automated tools or scripts on the platform.

6.6 Marketing and Promotions

Where you have explicitly opted in to marketing communications, cv66l may use your contact details to send you information about promotions, seasonal offers (such as Eid specials, Pohela Boishakh bonuses, or BPL/IPL cricket season promotions), and platform updates. You may withdraw your marketing consent at any time by contacting support or updating your account preferences. Withdrawal of marketing consent does not affect your ability to use the platform.

6.7 Analytics and Improvement

To analyse aggregate, anonymised usage patterns across the platform in order to improve game selection, page performance, payment flows, and the overall player experience. Individual player data is not used for this purpose without first being anonymised or aggregated.

07 Data Sharing and Third Parties

cv66l does not sell your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

7.1 Payment Processing Partners

Your financial data is shared with bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banking institutions solely for the purpose of processing your deposit and withdrawal transactions. These partners are contractually bound to use your data only for the specific transaction purposes for which it was shared.

7.2 Identity Verification Providers

KYC documents and identity data may be shared with third-party identity verification service providers engaged by cv66l to perform age verification and anti-fraud checks. All such providers are required to maintain confidentiality and to process data only as directed by cv66l.

7.3 Game Software Providers

Your account identifier and game session data are shared with licensed game providers including Pragmatic Play, Evolution Gaming, JILI, NetEnt, PG Soft, Habanero, Spribe, and Ezugi to the extent necessary to deliver the games you play. These providers do not receive your full personal profile; data sharing is limited to what is technically required for game delivery and session management.

7.4 Legal and Regulatory Disclosure

cv66l may disclose your personal data to law enforcement authorities, government agencies, or other authorised bodies where we are legally compelled to do so, or where disclosure is necessary to prevent serious harm or protect the safety of platform users.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cv66l's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and will retain their rights under this Privacy Policy.

08 Cookies and Tracking Technologies

cv66l uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit the cv66l website. Cookies enable the platform to recognise your device across sessions, maintain your login state, and collect usage data to improve performance.

8.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These cookies maintain your login session, enable navigation between pages, and support secure transaction processing. Disabling essential cookies will prevent you from using the platform.
• Performance cookies: Collect anonymised data about how players navigate the platform — including which pages are visited most frequently and which features are used — to help us improve platform design and responsiveness.
• Functional cookies: Remember your preferences such as language settings, display options, and recently viewed game categories to personalise your experience across visits.
• Analytics cookies: Used by our internal analytics tools to measure aggregate traffic patterns and platform performance. Data collected via analytics cookies is not linked to identifiable player profiles.

8.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that blocking essential cookies will affect your ability to log in and use the cv66l platform. Instructions for managing cookies are available in the help documentation of all major browsers. cv66l does not currently support a cookie preference centre, but we are committed to implementing one as our platform evolves.

09 Data Retention

cv66l retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with any applicable legal obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account registration and for a minimum of 5 years following permanent account closure.
• Transaction and financial records: Retained for a minimum of 7 years from the date of the transaction, in compliance with standard financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years following account closure or the completion of the last transaction.
• Customer support records: Retained for 3 years from the date of the most recent interaction, or longer where the interaction relates to an unresolved formal dispute.
• Marketing consent records: Retained for as long as you remain opted in, and for 2 years following withdrawal of consent.
• Technical and device data: Retained for up to 12 months from collection, unless retained longer for fraud investigation purposes.

When personal data is no longer required for any of the above purposes, cv66l will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

10 Data Security

cv66l employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser or device and the cv66l server infrastructure.
• Encrypted storage of all sensitive personal and financial data within secure server environments.
• Password hashing — account passwords are never stored in plain text; they are stored as cryptographically hashed values that cannot be reversed.
• Access controls — access to personal data within cv66l's internal systems is restricted on a strict need-to-know basis and subject to role-based access controls and audit logging.
• Regular security reviews — the cv66l technical team conducts periodic internal security assessments and responds to identified vulnerabilities promptly.
• Secure data transmission with payment partners — all financial data exchanged with bKash, Nagad, Rocket, and affiliated banks is transmitted via encrypted, authenticated channels.

While cv66l takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. Players are responsible for maintaining the security of their own login credentials and should contact [email protected] immediately if they suspect unauthorised access to their account.

11 Your Data Rights

As a player on the cv66l platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". cv66l will respond within 10 business days.

• Right of access: You have the right to request a copy of the personal data cv66l holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that cv66l delete your personal data. This right does not apply where retention is required by law or where data must be retained for fraud prevention purposes.
• Right to restriction: You may request that cv66l restrict the processing of your personal data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

12 Children's Privacy and Age Restriction

The cv66l platform is strictly intended for adults aged 21 years and above. cv66l does not knowingly collect personal data from individuals below this age threshold. If, following a KYC review or report, cv66l determines that a registered account is held by a person below the minimum age, the account will be immediately closed, all pending bets will be voided, and all deposited funds will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor has registered an account on the cv66l platform, please contact us immediately at [email protected] so that the account can be reviewed and closed without delay. cv66l takes its age restriction obligations seriously and maintains active KYC verification procedures to enforce this policy.

13 Third-Party Links

The cv66l platform does not contain hyperlinks to external third-party websites as a matter of design policy. However, in the event that any third-party content or reference is encountered through the platform, players should be aware that cv66l has no control over the privacy practices of those third parties. This Privacy Policy applies exclusively to data processed by cv66l in connection with the operation of https://cv66l.io and does not extend to any external website or service.

14 Amendments to This Privacy Policy

cv66l reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, platform functionality, or internal data processing practices. When material changes are made, cv66l will notify registered players via email or an on-site notification at least 7 days before the changes take effect. The version date displayed at the top of this page will be updated to reflect the most recent revision.

Continued use of the cv66l platform after the effective date of any amended Privacy Policy constitutes acceptance of the revised terms. Players who do not accept the revised policy should contact support to arrange account closure before the effective date of the amendment.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which cv66l processes your personal data, please reach out to our support team through any of the following channels:

• Email: [email protected] (subject: "Privacy Enquiry — [Your Username]")
• Live Chat: Available on-site, 24 hours a day, 7 days a week
• WhatsApp: +880 1700 000000
• Response Time: Email responses within 5 business days; live chat average under 5 minutes

All data rights requests and privacy-related formal complaints submitted in writing will be acknowledged within 24 hours (Bangladesh Standard Time, UTC+6) and resolved within 10 business days of receipt.